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FAQ - GIRAFA TOOLBAR

  1. How do I install the Girafa Toolbar?

  2. How do I open and close the Girafa Toolbar?

  3. Where is the Girafa button?

  4. I have installed the Girafa Toolbar and my Girafa button on the Internet Explorer bar does not work

  5. I cannot see the Girafa button on the Internet Explorer toolbar

  6. What is the current version of the Girafa Toolbar?

  7. How can I upgrade to the latest version of the Girafa Toolbar?

  8. How do I determine which version of the Girafa Toolbar I am using?

  9. How do I uninstall the Girafa Toolbar?




  1. How do I install the Girafa Toolbar?
    To install the Girafa Toolbar, please go to our download page for complete instructions on how to download and install the Girafa Toolbar.
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  2. How do I open and close the Girafa Toolbar?
    To open the Girafa Toolbar, click on the Girafa Toolbar button or go to the View menu by selecting "View" on the Explorer menu, then select "Explorer Bar" and click on "GirafaBar".
    To close the Girafa Toolbar, click on the "x" in the top right corner of the Girafa Toolbar, or click on the Girafa button.


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  3. Where is the Girafa button?
    The Girafa Toolbar can be opened and closed using the Girafa button, which is located on the Internet Explorer toolbar (see image).


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  4. I have installed the Girafa Toolbar and my Girafa Button on the Internet Explorer bar does not work
    Please close all existing Internet Explorer windows and restart Explorer. If that still does not work, reboot the computer and try again. (You can also activate the Girafa Toolbar from the View menu by selecting "View" on the Explorer menu, then select "Explorer Bar" and click on "GirafaBar").
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  5. I cannot see the Girafa button on the Internet Explorer toolbar

    Option 1: The Girafa button is off of the screen.
    If there is an arrow on the right side of your Internet Explorer bar, click on it. You will be able to access the Girafa Toolbar from there.

    Solution: Move the button to the visible part of the toolbar by selecting the "Customize" button. Highlight Girafa and select "Move Up" to move the Girafa button on to your screen.

    Option 2: The Girafa Toolbar was installed correctly but the button was not created.
    First you need to determine whether the Girafa Toolbar was installed correctly.
    On the Internet Explorer Toolbar, select "View" and choose "Explorer Bar". If Girafa is not listed as an option (see below), than the Girafa Toolbar is not installed and you will need to reinstall it. Click here to reinstall.


    If Girafa is listed as an option, then the Girafa Toolbar is properly installed. You can open the Girafa Toolbar by checking the GirafaBar option.
    Now you simply need to make the Girafa button appear.

    To add the Girafa button to your Explorer Bar:
    Note: Microsoft Internet Explorer version 4.0 does not support this method. You will have to use the GirafaBar option in the View->Explorer Bar menu.
    On the Internet Explorer toolbar, select "View" and choose "Toolbars". Select "Customize" and the following window will appear:


    If the Girafa button is listed in the "Available toolbar buttons" window, click on it and click the "Add" button. You can also click on the "Move Up" button to change the location of the Girafa button on the Internet Explorer bar.

    If you are still experiencing problems, please visit our email support page and a member of our Support team will get back to you as soon as possible.
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  6. What is the current version of the Girafa Toolbar?
    The current version of the Girafa Toolbar is 2.12
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  7. How can I upgrade to the latest version of the Girafa Toolbar?
    To upgrade to the latest version of the Girafa Toolbar, go to the "File" menu on the Girafa Toolbar and select "Check for Updates". A message box will appear notifying you if a newer version is available.
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  8. How do I determine which version of the Girafa Toolbar I am using?
    To determine what version of the Girafa Toolbar you are currently using, go to the "Help" menu on the Girafa Toolbar and select "About". The version number is displayed in the about box.
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  9. How do I uninstall the Girafa Toolbar?
    To uninstall the Girafa Toolbar click on the Start button at the bottom of your windows screen. Select Settings and then click on the Control Panel icon. In the control panel double click on the Add/Remove Programs icon. Finally, select Girafa from the list of programs and click on the Add/Remove Program button.
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Copyright © 2014 Girafa.com Inc. All rights reserved.
The Girafa system and technology are protected by US patent No. 6,864,904 and by US patent No. 7,716,569